Office Hours:

Mon-Fri 8am-5pm PST

Contact Us:

 24/7 Emergency: (250) 515-5775

Frequently Asked Questions

💡 What size generator do I need?

The right size depends on your home’s electrical load and what you want to power during an outage. Some homeowners want full-home backup, while others prefer to cover essentials like heat, refrigeration, and internet. GenTek provides an in-home or virtual assessment to help determine exactly what size system will meet your needs without overspending.

⚙️ What kind of generator backup power system should I get?

There are two main types: portable generators and standby generators. Portable units are temporary and require manual setup, while standby generators are permanently installed, automatically turn on during outages, and are connected to your home’s fuel supply (natural gas or propane). GenTek specializes in fully automatic standby systems for dependable, hands-off protection.

🔌 How does a standby generator work?

When the power goes out, your generator detects the outage and automatically turns on—usually within seconds. It supplies electricity to your home until the grid returns. Once utility power is restored, the generator shuts down and returns to standby mode. No manual work, no refueling, no hassle.

🏷️ What brand of generator is best?

We recommend and install Generac, the #1 selling brand of home backup generators in North America. GenTek is a Premier Generac Dealer, and all our technicians are factory-certified. Generac offers proven reliability, remote monitoring, and strong warranty support.

🏗️ Why choose GenTek over other providers?

We don’t just install generators—we help protect your home and family. GenTek handles everything from system design and permitting to installation and maintenance. We never subcontract critical work, and we’re with you long after the install to make sure your system stays ready.

🧰 Do you service generators you didn’t install?

Yes, in most cases. If you already have a Generac system installed by another company, we can often take over maintenance and support. We’ll assess your setup and provide recommendations to bring it up to standard if needed.

🔋 Can I power my whole house?

Absolutely. We offer systems that can cover your entire home, including HVAC, kitchen appliances, sump pumps, and more. If full-home backup isn’t necessary, we can also create a custom plan to power just your essentials.

📱 Can I monitor the generator remotely?

Yes. Many of the Generac systems we install include Mobile Link remote monitoring, so you can check on your generator’s status from your phone, receive alerts, and even allow us to monitor it for you.

🧾 Is a permit required for installation?

Yes—and GenTek takes care of all permitting and inspections as part of your installation. We ensure your system is 100% code-compliant and safe for your home.